Fix: Facebook for BlackBerry contact and calendar sync disabled in 1.6

So with Facebook for Blackberry in version 1.5 they introduced three new options.

  • BlackBerry Calendar Application
  • BlackBerry Message Application
  • BlackBerry Contacts Application

They are really cool features. The Contacts Application sync’ed all my Facebook profile images with my contacts in BlackBerry. When someone calls, their profile photo shows on the caller ID.

Anyways, when I upgraded to 1.6, the Calendar and Contacts options grayed out and were no longer able to be selected.


UPDATE: The following directions are for a BES 4.x server, if you have a BES 5.x server please follow these directions: https://digitaljive.wordpress.com/2010/02/19/facebook-for-blackberry-contact-and-calendar-sync-disabled-options-grayed-out/

After some research I came across this:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15535

Basically RIM (who makes the Facebook app) decided that this functionally would be controlled by your IT admin (fortunately that’s me.) I followed the directions but I still couldn’t figure out where the new settings were in the IT policy.

I finally found them here:


Lastly, once the settings are configured you need to restart the BES services before the devices can take the new settings.

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About Eric

My name is Eric Weintraub. I am an IT Professional with over 12 years of real world experience. I currently work as a Senior IT Manager for a large software company that develops products for Information Technology workers. Professionally, I love what I do and it shows in my work. Personally, I enjoy technology as a whole. Enterprise Technology, Social Media, and Mobile technologies are all things I follow. I also love to play golf, go snowboarding, cook, love to eat, and read. Also big on photography, check out my recent photography at http://www.ericweintraubphotography.com and also Flickr: http://www.flickr.com/photos/ericweintraub/. As much as I don’t have a lot of free time, I always come across things that I believe could help others. I just wanted to be able to share what I find with others. Thanks for reading the blog, please setup a RSS feed and keep in touch! Eric Weintraub

4 responses to “Fix: Facebook for BlackBerry contact and calendar sync disabled in 1.6”

  1. Troy Gorostiza says :

    Do you know where you can download version 1.5 of the app? I cannot find it anywhere and our IT department will not make the needed changes.

    Thanks,
    Troy

  2. Bryce says :

    So more details on that screenshot above, to get to it:
    Expand the BB Domain, click Servers, select the Global tab. After you have imported the policy items (if v4.1), click Edit Properties on the far right. Click IT Policy on the left, then IT Policies on the right. An icon that looks like “…” will appear, click that. Click the Default IT Policy, and then Properties.

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