Comcast sucks. Why they don’t get it…

SUCKS

For the third day in a row my high speed internet has been disconnected. Why? Because my HOA (home owners association) has canceled my television service. Now if you are wondering what my TV service has to do with the interwebs, you and I are in the same boat.

Each day I have spent 30 minutes on the phone and they add my modem back to my account.

Today however I demanded 1 month’s service credit for the repeated interruption. The first two times I didn’t even bother to ask. First time I figured it was due to the HOA. Second time I thought ok that was strange. Third time, now they have wasted over an hour of my time.

So the first tech guy was nice and got me up and running and was “checking with billing” for my credit. He then blind transferred me to someone with the initials “WCI”. She asked who I was and what I wanted. I explained I thought I was on hold while the tech got a status on the refund. She then told me it was my fault because I use my own modem.

I want to make it perfectly clear that it’s a problem with their systems and only happened after the HOA stopped paying for TV service.

I cut WCI off and told her that was the final straw and if she was going to be so low as to blame me and my 2 month old cable modem then I didn’t want to be a customer any longer.

Then I got transferred to cancellations, they wanted to know why. I told them because of WCI’s attitude of blaming me. She then proceeded to tell me that they could only give me a credit for 3 days (about 3 dollars). So I canceled my service. I am a free man!

ATT U-Verse here I come!!! Lisa and I are very excited.

One final thing for those of you thinking of canceling, you always pay a month in advance so make sure to tell them to cancel the day that you are paid up to. It will give you enough time to make the switch.

Comcast, shame on you! Your middle managers really all need to be fired. I bet your top executives don’t even know how bad and unsympathetic your customer service is. Not once did any of the three customer service representative take one second to ask why my service was failing each day. All they cared about was handling me per their carefully constructed plan thought up by middle management, a plan which leads to lower hold times and displeased customers. Well ATT has U-Verse now, you need to get your act together or everyone is going to leave you and not even that colorful logo can save you now.

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About Eric

My name is Eric Weintraub. I am an IT Professional with over 12 years of real world experience. I currently work as a Senior IT Manager for a large software company that develops products for Information Technology workers. Professionally, I love what I do and it shows in my work. Personally, I enjoy technology as a whole. Enterprise Technology, Social Media, and Mobile technologies are all things I follow. I also love to play golf, go snowboarding, cook, love to eat, and read. Also big on photography, check out my recent photography at http://www.ericweintraubphotography.com and also Flickr: http://www.flickr.com/photos/ericweintraub/. As much as I don’t have a lot of free time, I always come across things that I believe could help others. I just wanted to be able to share what I find with others. Thanks for reading the blog, please setup a RSS feed and keep in touch! Eric Weintraub

2 responses to “Comcast sucks. Why they don’t get it…”

  1. ComcastMark says :

    I am sorry for the experience. I would like to look into the details of your experience. If it is not so much of a trouble, will you please send me the phone number associated with your account?

    Thank is advance,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    • Eric says :

      While I thank you for the follow up you have already lost me as a customer. I hope your management team will understand that you correcting my problem doesn’t fix the overall problems with your company for everyone esle.

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